Privacy Policy

Last updated: January 2024

1. Information We Collect

We collect information you provide directly, including:

  • Account information (name, email, clinic details)
  • Pet health data (glucose readings, activity data)
  • Payment and billing information
  • Communications with our support team

2. How We Use Your Information

We use collected information to:

  • Provide and improve our products and services
  • Process orders and payments
  • Send important product updates and alerts
  • Provide customer support
  • Conduct research to improve diabetes management

3. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in our operations
  • Veterinary professionals authorized by pet owners
  • As required by law or legal process

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

6. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or through our services.

Mobile App Permissions and Clipboard

Our mobile app requests Camera only when you scan a sensor QR code, and Bluetooth/Nearby devices only when you add or reconnect a sensor; on Android 11 and below, location permission may be requested because Android requires it for Bluetooth scanning, and it is never used to track your location. The app also supports standard copy and paste in text input fields, which uses your device's system clipboard. Clipboard content is processed only on your device for that purpose, is never uploaded to our servers, and is never stored by the app. The app does not silently read your clipboard in the background.

9. Contact Us

For privacy-related questions, contact us at:
Email: info@adapetmedical.com
Tel: 1-888-444-2618